FAQs

Payment Processing:All payments are processed with Paypal and are secure.  We do not store your information.

Angel Policy:Patterns are Copyright ©Janice Holden. Patterns may not be reproduced or shared.  Patterns may be used by one person for personal use or to make finished goods for charities.  Written permission required to use patterns to make finished goods for sale in retail and on-line shops or craft fairs.  Finished goods may not be mass produced.  I work very hard to bring you the best in design, patterns and instructions, please respect  my copyright and policies. If you have any questions or would like to request written permission, please email me at: janice@lytminc.com

Kits:Our kits are custom creations!  We hand-select fabrics for each kit from the latest top-quality quilting cottons available.  Fabric companies change fabric lines seasonally, so availability will change often through the year.  Fabrics will likely be different for each quilt kit ordered due to these changes. We do not have access to wholesale pricing, so fabrics are purchased at retail.

Pattern Printing:We recommend the free Adobe Reader app for viewing and printing patterns (click to download).  Check your print window settings under “Size Options” and select “Actual Size” or ensure Scaling is set to “None”.  All e-patterns include a 1″ square on each page to help ensure your patterns are printing to the correct size.  E-patterns also include matching guidelines to help as you put your patterns together.  Please save a copy of each pattern downloaded to your computer.  Refer to your printer manual if you need any technical assistance with printing.

Corrections: All of our patterns have been reviewed and tested prior to being offered for sale.  Being human, we may miss something here and there.  Please email me at: janice@lytminc.com if you find any typos or see something that should be revised or corrected so that I can make necessary changes.  I want our patterns to be the best they can be, and I appreciate your help!

Privacy:We do not share your information with outside parties!  LYTM Designs/Janice Holden may occasionally send you an email to share news or promotions.  If you do not want to receive future emails or newsletters, click on the “Unsubscribe” link at the bottom of the email.

Returns/Refunds:Due to the nature of our products, digital downloads (e-patterns), kits and books are NOT subject to refund!

Technical Assistance:Please check your email junk folder if you do not receive your email receipt or download notification for purchased patterns.  If you do not find it there, please let me know.  The problem could be on our end!  Please add us to your contacts to ensure you receive emails from us in the future.